Privacy Policy
Your privacy matters to us. Learn how WaveOrder collects, uses, and protects your data while helping you build amazing WhatsApp ordering experiences.
Last updated: September 18, 2025
Introduction
Electral Shpk. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp ordering platform service. We believe transparency builds trust, and we want you to understand exactly how we handle your data.
Information We Collect
Information You Provide
Account Information
Name, email address, business name, phone number, and WhatsApp number
Business Information
Business type, address, logo, branding preferences, and catalog content
Product Information
Menu items, prices, descriptions, and images you upload
Payment Information
Billing details and subscription information (securely processed through third-party providers)
Information Automatically Collected
Usage Data
How you use our platform, features accessed, and time spent
Device Information
IP address, browser type, operating system, and device identifiers
Analytics Data
Order patterns, catalog performance, and business metrics
Log Data
Server logs, error reports, and system activity
How We Use Your Information
Primary Uses
Provide and maintain our WhatsApp ordering platform service
Process orders and facilitate communication between you and your customers
Generate analytics and insights for your business
Provide customer support and technical assistance
Process payments and manage subscriptions
Secondary Uses
Improve our platform and develop new features
Send important service updates and notifications
Detect and prevent fraud or security issues
Comply with legal obligations and enforce our terms
Send marketing communications (with your consent)
Information Sharing and Disclosure
We Share Information With:
Service Providers
Third-party companies that help us operate our platform (hosting, payment processing, analytics)
Business Partners
Integration partners when you choose to connect third-party services
Legal Requirements
When required by law, court order, or to protect our rights
Business Transfers
In connection with mergers, acquisitions, or sale of assets
We Do NOT:
Sell your personal information to third parties
Share customer order data with other businesses
Use your data for advertising to your customers
Access your WhatsApp messages or conversations
Data Security
We implement industry-standard security measures to protect your information:
Encryption
Data encrypted in transit and at rest
Security Audits
Regular audits and penetration testing
Access Controls
Strict access controls and employee training
Secure Infrastructure
Secure data centers with 99.9% uptime
Backups
Regular backups and disaster recovery
Monitoring
24/7 security monitoring and alerts
Your Privacy Rights
You Have the Right To:
Access
Request a copy of your personal information
Correct
Update or correct inaccurate information
Delete
Request deletion of your personal information
Export
Download your data in a portable format
Restrict
Limit how we process your information
Object
Opt out of certain types of processing
Exercising Your Rights
To exercise these rights, contact us at privacy@waveorder.app or through your account settings. We will respond to requests within 30 days.
Data Retention
Active Accounts
We retain your data while your account is active
Closed Accounts
Data is deleted within 90 days of account closure
Legal Requirements
Some data may be retained longer if required by law
Analytics Data
Aggregated, anonymized data may be retained for business insights
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place and comply with applicable data protection laws.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification. Your continued use of the service after changes indicates acceptance of the updated policy.
Contact Information
For privacy-related questions or concerns, contact us:
Questions About Our Privacy Practices?
Our privacy team is here to help you understand how we protect your data and respect your privacy rights. We're committed to transparency and building trust.