Help Center & Resources

Most businesses have their catalog live within 30 minutes using our setup wizard. You can add products manually, upload via CSV, or integrate with existing systems. The platform guides you through each step with live previews.

No! WaveOrder works with your regular WhatsApp or WhatsApp Business number. Orders come directly to your existing WhatsApp without any expensive API setup or monthly fees.

The free plan includes up to 30 products, 10 categories, basic WhatsApp orders, mobile catalog, manual product entry, basic branding, CSV import, and basic order analytics. Perfect for getting started.

Yes! You can upload your menu via CSV file, add items manually through our dashboard, or use our API for advanced integrations. We also provide sample CSV templates to get you started quickly.

Customers browse your online catalog, select items, and click 'Order via WhatsApp'. This opens WhatsApp with a pre-formatted order message ready to send to your business number.

You receive formatted WhatsApp messages with customer details, order items with quantities and prices, delivery preferences, payment method, special requests, and total amount.

Yes! Use your dashboard to update order status (confirmed, preparing, ready, delivered) and customers can see updates. You can also send status updates via WhatsApp to keep customers informed.

Configure delivery zones, fees, and estimated times in your settings. Customers can choose delivery or pickup when ordering. You'll receive all delivery details including addresses in the WhatsApp message.

Yes! WaveOrder supports multiple team members with different roles (Owner, Manager, Staff). Invite team members via email and assign appropriate permissions for order management and catalog updates.

Owner has full access, Manager can manage products and orders but not billing/settings, and Staff can view and update order status. Each role is designed for restaurant team collaboration.

Toggle items on/off when out of stock, set stock levels for tracking, and get low stock alerts. Your team can update inventory in real-time through the dashboard or mobile app.

Upload your logo, set brand colors, choose themes, customize the layout, and add your business information. Your catalog will maintain your brand identity across all customer touchpoints.

Yes! Premium plans include custom domain support. You can use yourrestaurant.com instead of waveorder.com/yourrestaurant for a more professional appearance.

Create unlimited categories, set display order, add category descriptions and images, and organize products logically. Customers can easily browse through well-organized menus.

Configure cash on delivery, bank transfers, and integrate with payment gateways like Stripe and PayPal. Regional payment methods are supported based on your location.

No! WaveOrder doesn't charge commission on your orders. You pay only the subscription fee and keep 100% of your order revenue.

Yes, you can upgrade, downgrade, or cancel your subscription at any time from your account settings. Changes take effect at the next billing cycle.